Payment, Shipping, Refund Policy, and Other Related Policies

Last Updated: (July 16, 2018)

These policies (“Agreement”) are applicable to any order placed with and accepted by Develosil USA.

Scope of Agreement

Develosil USA, upon acceptance of an Order placed by you, the Buyer, will supply the products and services specified in the Order to the Buyer pursuant to the policies in the Agreement and Develosil’s acceptance of such order by Buyer is expressly limited to the terms and conditions of this Agreement notwithstanding any contrary provision contained in Buyer’s purchase orders, invoices, acknowledgements, or other documents.

Payment Policy

Accepted Methods of Payment

We accept the following major credit cards: Visa, Master Card, American Express, and Discover. Purchase Orders with payment terms Net 30 will be accepted after completed and approved credit card application.

If payment is not received by the date due, a 1.5% per month (18% per year) late fee will be assessed on any unpaid balance remaining. In the event that it becomes necessary for Develosil USA to incur collection costs or institute a suit to collect any amount due and payable, Buyer agrees to pay such additional collection costs, charges, and expenses, including attorney’s fees if the account is placed in the hands of an attorney or an agency for collection.

Credit Card Charges

If we are not able to fulfill your online order for any reason, your credit card will be refunded. Your credit card orders via phone or email will be charged once the order has been shipped.

Shipping Policy

Turnaround

All orders are shipped within 24 hours (except during Holidays and Weekends), however, orders may be delayed depending on quantity ordered and our inventory. If we are not able to ship within 24 hours we will contact you by email.

Carriers

Our standard shipping services are provided via FedEx 3 day or ground service at our discretion. A standard $30 shipping & handling fee will be applied per shipment. If you require expedited shipping, please contact us. Please note that additional charges will apply for rush orders. Shipping charges will be pre-paid and added to the invoice. Shipping Condition for the US domestic is FOB (“Free On Board”) Destination, meaning we are responsible for any damage or loss during transport until the point of arrival.

Order Tracking

Once your order has been shipped we will send you a confirmation email with the tracking information included.

Shipping Rates Online

Shipping rates charged for online purchases are based on the weight of the products and your specific location. Before the final checkout page, the cost of shipping will be reflected and you have the option to not complete the order if for any reason you change your mind. Sales tax may be collected for non-labor items in California and in Washington.

Return Policy

All sales are final, meaning we do not offer exchanges or returns as long as no failure occurred in manufacturing. If you are uncertain about the product you are ordering, please contact us for more information. Many of our products are available as samples or for a demo. Please contact us for more information. Develosil USA is not liable for goods returned without authorization. Please contact us for forwarding instructions.

Warranty Policy

Develosil USA products are warranted to meet the stated performance and to be free of defects in material and workmanship. Column performance warranty is limited to the conditions of the original test chromatogram. All columns must be tested upon receipt and all deficiencies must be reported to Develosil USA no later than 2 weeks after the date of receipt of the column. If your product does not properly work, Develosil USA will replace or repair the product for a period of two weeks from the delivery date. The decision to replace or repair is made by Develosil USA.

Before returning your product, please contact Develosil USA in order to identify the cause of the problem; whether it’s product defect or operational mistake. Develosil USA is not liable for goods returned without authorization.

You must ship the defective product at your expense. We will pay return shipping. The product should be packed safely in the original packaging. If you have not stored the box, one can be supplied to you at an additional cost, or confirm with Develosil USA about approved packing material. Cost for repairing defective parts caused by shipping will be charged to you. This warranty does not include shipping, removal, or installation.

This warranty does not cover:

  • derivative effects including data, labor, and your expense.
  • damage resulting from accident, misuse, or failure to provide necessary maintenance; or
  • damage due to incorrect setup or chemical condition, unusual physical, electrical, or environmental stress including inappropriate power sources, spikes or surges.

Product Limitations

The products offered are for laboratory or manufacturing use only. They are not intended for medicinal or food use. Develosil USA  assumes no responsibility if these products are used for medicinal or food purposes, or are misused in any way. Develosil USA products are not intended for clinical use. While clinical applications may be shown, these products are not tested for clinical applications.

Limitations of Liability

Develosil USA shall not be liable to you, the Buyer, for damage of property including damage to products manufactured by the Buyer – or for loss of production, loss of profit, or any other consequential losses or indirect damages.